Returns
Our refund policy is 15 Days. Unfortunately we can’t offer you a refund or exchange after this period. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Several types of goods are exempt from being returned.
To complete your return, we require a receipt or proof of purchase.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. Because of the inexact nature of yarn dyeing, returns and refunds will be considered on a case-by-case basis. Remember that colours will vary depending on a variety of factors. Acid dyeing, especially in hand-painting and kettle dyeing is not an exact science. I take good notes and replicate my methods to the best of my ability, but even within a dyelot no two skeins will be exactly the same. If your order is glaringly wrong, I will work with you to correct the error.
No refunds will be offered on custom items. Please be very clear about what you'd like when requesting a custom item. We do our best to work with you to ensure you're getting an item you'll love.
If your product has arrived damaged, please let me know and I will do what I can to help you. If you have not received your product and tracking says it was delivered, please alert me to this problem and I will work to get it solved.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at thegirlwhocraftedblog@gmail.com and send your item to: 4621 Nicollet Avenue #4 Minneapolis Minnesota United States 55419.
